ctg777 Privacy Policy

ctg777 ("we", "us", "our", "the Platform") is committed to protecting and respecting the privacy of all individuals who interact with the ctg777 platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by ctg777.

We understand that members of the ctg777 community place a high degree of trust in us when they share their personal information, and we take that responsibility seriously. ctg777 collects only the data necessary to deliver a safe, secure and personalised gaming experience to players across Bangladesh, and we process that data strictly in accordance with the principles set out in this policy.

This Privacy Policy applies to all services offered by ctg777, including cricket betting, live casino, jackpot slots, Fortune Dragon, and all other products available on the platform. It covers data collected through the ctg777 website at ctg777.bio, through any associated mobile applications, and through communications between you and ctg777's customer support team.

Please read this Privacy Policy carefully. If you have any questions about how ctg777 handles your personal data, you are welcome to contact us at any time at [email protected].

ctg777 collects personal data in several categories, depending on the nature of your interaction with the platform. The following table summarises the categories of personal data we may collect and hold:

ctg777 does not collect sensitive personal data beyond what is strictly required for identity and age verification purposes. We do not collect or store full payment card numbers, biometric data beyond identity verification liveness checks, or health-related data.

ctg777 collects your personal data through the following channels:

• Direct interactions: When you register an account on ctg777, complete identity verification, make a deposit or withdrawal, contact our customer support team, submit feedback, or respond to a survey or promotion, you provide personal data to us directly.
• Automated technical collection: When you access and use the ctg777 platform, we automatically collect technical and usage data through server logs, session tracking, and cookies. This includes your IP address, device identifiers, browser fingerprint, pages visited, time spent on specific games, and clickstream data.
• Third-party verification providers: When you complete identity verification (KYC), we may share your submitted documents with trusted third-party identity verification service providers who process documents on our behalf and return a verified result. These providers act as data processors under our instructions.
• Payment processors: When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank or BRAC Bank, the respective payment service provider may share limited transaction confirmation data with ctg777 to reconcile the transaction.
• Game providers: Our third-party casino game providers, including Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt and Spribe, may return aggregated session and outcome data to ctg777 for the purposes of account balance reconciliation, dispute resolution and responsible gaming monitoring.

ctg777 uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your ctg777 account, verify your identity and age, maintain your account profile, manage your VIP tier status, and enable you to access all platform features.
• Transaction processing: To process your deposits and withdrawals accurately and securely via your chosen payment method, and to maintain a complete and auditable transaction history linked to your account.
• Fraud prevention and security: To detect, investigate and prevent fraudulent activity, money laundering, account takeover, multi-accounting, and other prohibited conduct on the ctg777 platform.
• Regulatory and legal compliance: To fulfil ctg777's obligations under applicable anti-money laundering (AML), know-your-customer (KYC) and responsible gaming regulations, including maintaining records as required by law.
• Customer support: To respond to your queries, resolve complaints, process responsible gaming tool requests, and provide technical assistance in connection with your ctg777 account.
• Responsible gaming monitoring: To monitor your betting patterns and session behaviour for signs of problem gambling, and to apply or enforce any responsible gaming tools (deposit limits, loss limits, self-exclusion) that you have set on your account.
• Marketing communications: Where you have provided explicit consent, to send you promotional offers, bonus notifications, tournament announcements, and news about new features on the ctg777 platform. You may withdraw this consent at any time by contacting [email protected].
• Platform improvement: To analyse aggregated, anonymised usage data in order to improve the ctg777 platform's performance, user experience, game selection and feature set.

ctg777 does not use your personal data for automated decision-making or profiling that produces significant legal effects without human review. Where automated tools are used (for example, in fraud detection), a ctg777 compliance team member reviews flagged cases before any action is taken against an account.

ctg777 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: Processing your identity data, contact data, financial data and usage data is necessary for ctg777 to fulfil the contract with you as a registered member — namely, to operate your account, process transactions, and provide access to the platform's games and services.
• Legal obligation: ctg777 is required to collect and retain certain personal data — particularly identity verification documents and transaction records — to comply with applicable AML, KYC and financial record-keeping obligations.
• Legitimate interests: ctg777 processes technical data and usage data on the basis of its legitimate interests in maintaining platform security, detecting fraud, preventing multi-accounting, and improving the quality of the platform — provided that these interests do not override your fundamental privacy rights.
• Consent: Where ctg777 sends you direct marketing communications or places non-essential cookies on your device, we rely on your explicit consent. You have the right to withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ctg777 may share your personal data with the following categories of third parties:

• Identity verification providers: Third-party KYC and document verification service providers who process identity documents on ctg777's behalf as data processors, under written data processing agreements.
• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank and other payment partners, to the extent necessary to process your deposit or withdrawal transactions.
• Casino game providers: Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt, Spribe and other certified game suppliers, to the extent necessary for game delivery, session reconciliation and dispute resolution.
• IT and platform service providers: Cloud hosting, data centre, security monitoring and analytics service providers who process data on ctg777's behalf under strict contractual obligations of confidentiality.
• Legal and regulatory authorities: Where ctg777 is required by law, court order, or valid regulatory request to disclose member data to a competent authority, ctg777 will comply with such a requirement. ctg777 will notify the affected member of such a disclosure where legally permitted to do so.
• Fraud prevention networks: In cases of suspected fraud or money laundering, ctg777 may share relevant data with industry fraud prevention bodies or law enforcement agencies.

All third-party data processors engaged by ctg777 are subject to contractual obligations that require them to process personal data only on ctg777's documented instructions, to maintain appropriate technical and organisational security measures, and not to transfer data outside agreed jurisdictions without ctg777's prior authorisation.

ctg777 uses cookies and similar tracking technologies on the ctg777.bio platform. Cookies are small text files placed on your device that allow the platform to recognise your browser, maintain your session, remember your preferences, and gather analytics data.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the ctg777 platform, including your account login and deposit functions. Withdrawing consent for analytics or marketing cookies will not affect your ability to use the platform's core gaming services.

ctg777 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account data and identity verification documents: Retained for the duration of your active account relationship with ctg777, and for a minimum of five (5) years following account closure, in order to satisfy applicable AML and KYC record-keeping requirements.
• Transaction records: All deposit, withdrawal and wagering transaction records are retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping obligations.
• Customer support communications: Support chat logs, email correspondence and complaint records are retained for three (3) years from the date of the interaction, to support dispute resolution and service quality monitoring.
• Technical and usage data: Server logs and session data are retained for up to twelve (12) months from the date of collection, unless specific data is required for an ongoing investigation.
• Marketing consent records: Records of your consent or withdrawal of consent for marketing communications are retained indefinitely as a compliance record, even if the consent itself has been withdrawn.

At the end of the applicable retention period, ctg777 will securely delete or anonymise your personal data so that it can no longer be associated with your identity. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregated analytical purposes without constituting personal data processing.

ctg777 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the ctg777 platform, ensuring that data in transit is protected at all times.
• Encrypted data storage for sensitive personal data fields, including identity document copies, financial account details and authentication credentials, stored in encrypted form at rest.
• Access controls: Strict role-based access controls ensure that ctg777 staff members can only access the personal data necessary to perform their specific job function. All data access is logged and audited.
• Multi-factor authentication (MFA) required for all ctg777 internal administrative system access.
• Regular security testing: ctg777's platform undergoes regular vulnerability assessments and penetration testing conducted by qualified security professionals.
• Staff training: All ctg777 staff members who handle personal data receive regular data protection and security awareness training.

While ctg777 takes all reasonable precautions to secure your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own ctg777 account credentials, including your password and any two-factor authentication method. If you believe your account has been compromised, please contact ctg777 support immediately at [email protected].

As a ctg777 member whose personal data we process, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with a clear description of your request and your registered account username.

• Right of access: You have the right to request a copy of all personal data that ctg777 holds about you, along with information about how it is being processed. ctg777 will respond to verified access requests within 30 days.
• Right to rectification: If any personal data ctg777 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure ("right to be forgotten"): You may request that ctg777 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing exists. This right is subject to ctg777's legal obligations to retain certain data (see Section 8).
• Right to restriction of processing: You may request that ctg777 temporarily restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved.
• Right to data portability: Where ctg777 processes your personal data by automated means on the basis of your consent or a contract with you, you have the right to receive that data in a structured, commonly used and machine-readable format.
• Right to object: You have the right to object to ctg777's processing of your personal data where that processing is based on legitimate interests. You also have the right to object to processing for direct marketing purposes at any time, without needing to provide a reason.
• Right to withdraw consent: Where ctg777 relies on your consent as the legal basis for any processing activity, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

ctg777 will respond to all valid rights requests within 30 days of receipt. In cases of exceptional complexity or volume, this period may be extended by a further 30 days, in which case ctg777 will notify you of the extension and the reason for it.

If ctg777 becomes aware that personal data belonging to an individual under the age of 18 has been collected — whether through a falsified registration or any other means — the affected account will be immediately suspended, all associated data will be promptly deleted, and any funds in the account will be returned to the original deposit source. If you believe a minor has registered on ctg777, please notify us immediately at [email protected].

The ctg777 platform integrates third-party services in order to deliver its full range of products and features. These include casino game providers such as Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, NetEnt and Spribe, as well as payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank and BRAC Bank.

When you interact with a third-party game or payment service through the ctg777 platform, that third party may process personal data under their own separate privacy policies, which ctg777 does not control. ctg777 selects third-party partners carefully and requires all data processor partners to maintain data protection standards consistent with this Privacy Policy. However, ctg777 cannot accept responsibility for the independent data practices of third-party controllers.

ctg777 does not embed third-party social media tracking pixels, advertising networks, or data broker integrations on its platform. The ctg777.bio website does not contain links to external websites. Any communications you initiate directly with a payment provider (for example, contacting bKash customer support) are subject to that provider's own privacy policy.

ctg777 reserves the right to update or revise this Privacy Policy at any time. When material changes are made — such as changes to the categories of data we collect, the purposes for which we use data, or the third parties with whom data is shared — ctg777 will notify registered members via the email address associated with their ctg777 account and/or by displaying a prominent notice on the ctg777.bio platform prior to the change taking effect.

The effective date displayed at the top of this Privacy Policy will be updated with each revision. The most current version of this Privacy Policy is always accessible at ctg777.bio/privacy-policy. Your continued use of the ctg777 platform following the publication of any revised Privacy Policy constitutes your acknowledgement and acceptance of the updated terms. If you do not agree to any material changes, you should cease using ctg777 and contact us to request account closure.

If you have any questions, concerns or requests regarding this Privacy Policy or the manner in which ctg777 processes your personal data, please do not hesitate to contact our support team using the details below. All privacy-related enquiries are handled by ctg777's dedicated compliance team.

Please include your registered ctg777 account username and a clear description of your privacy request or concern so that our team can locate the relevant records and respond to you as efficiently as possible.